If you do not agree with any of the terms of use below, please do not use this site. AFG MELBOURNE LUXURY LIMO reserves the right, at any time, to modify, alter or update these terms of use. You agree to be held by such modifications, alterations or updates.

All contents on this site, including example photoes, illustrations, promotions and terminology, is protected by copyrights which are owned and controlled either by AFG MELBOURNE LUXURY LIMO or by third parties who have licensed their contents to us.

Contents from AFG MELBOURNE LUXURY LIMO may not be copied, downloaded, reproduced, posted, changed, or distributed in any way.

Modifications or useof the contents for any purpose other than your own personal, noncommercial, home use is a violation of the copyrights and other property rights held by AFG MELBOURNE LUXURY LIMO. The use of any such contents on any other web site is specifically prohibited. The trademarks and logos, which you see on this site, are registered and unregistered trademarks of AFG MELBOURNE LUXURY LIMO. Nothing in this site grants you any license or right to use any trademark displayed on this site without the written permission of the owner of the trademark.

You agree to assur AFG MELBOURNE LUXURY LIMO and its shareholders, officers, directors, employees, agents, distributors, vendors, from and against any and all third party claims, demands, liabilities or expenses, including reasonable attorney’s fees, resulting from your breach of any of these terms and conditions.

The contents in this site are provided without warranties of any kind, either express or implied. You specifically agree that AFG MELBOURNE LUXURY LIMO, is not liable for any defamatory, offensive or illegal conduct of any user/customer.

If you are dissatisfied with the AFG MELBOURNE LUXURY LIMO site, or any contents on the site, your sole and exclusive remedy is to discontinue using the AFG MELBOURNE LUXURY LIMO site.

This agreement is governed in accordance with the laws of the state of Victoria. You agree to bring any claims against AFG MELBOURNE LUXURY LIMO, or its parent and affiliate entities, exclusively in the state or federal courts of Australia. If any provisions of this agreement shall be unlawful, void, or unenforceable, then that provision shall be deemed sever able from this agreement and shall not affect the validity and enforceability of any remaining provisions.


For reservations:

We recommend to our clients to reserve a car ahead of time (at no additional charge) to be assured a car at time of pick up. We also insist that you allow plenty of time for transfers to any time critical pickups/destinations. Pickup times you enter are only a GUIDE, we will do our best to make sure that the times are met but AFG MELBOURNE LUXURY LIMO or any of its subcontractors not liable for any expenses or liability incurred due to a driver being late/ having an accident or not showing. AFG MELBOURNE LUXURY LIMO will honour any reservation made online no less than 12 hours before the pick-up time so long as all of our terms and conditions are met, including, but not limited to, providing us with correct booking details and valid credit card details at the time of booking. All reservations confirmed by us via email reply are guaranteed pick-up so long as the details provided at the time of booking are correct and we receive credit card details to secure the booking. We can not guarantee you availability when you call or place a booking online with a short time notice or without confirmation from us.

AFG MELBOURNE LUXURY LIMO reserves the right to decline your online booking request if drivers are unavailable or we cannot service the booking for any reason. We outsource our work and we will refuse jobs which we are unable to service. We will give you at least 12 hours notice if a confirmed booking cannot be serviced. Turn-aways will be notified upon confirmation of receipt of your booking request or subsequent response from the driver providing the service.

Driver no Show:

If you do not see your driver at the pre-determined pickup address, do not leave the spot before calling the dispatch room (please call 0469 028 133 if your driver does not show up) We will connect you together. If you leave without calling you will be billed for the full price of the ride. If we do not hear from you, the driver will wait up to 20 minutes at regular pickups and between 35 and 60 minutes for airport pickups after the scheduled pickup time. The driver will call the dispatch room, we will then try to reach you by calling you at your mobile phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a cancelling charge which will be the Full Price of the ride to cover the driver’s time. If you authorise and agree to pay the waiting fee, the driver will wait up to 2 hours. If we do not hear from you after the time frame, we will contact you again and if no contact is made you will get billed for the ride plus the waiting time. Therefore A “cancelling charge” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call 0469 028 133 on your confirmation to avoid a “cancelling charge” fee.

Changes Or Cancellations:

Sedan vehicles:

AFG MELBOURNE LUXURY LIMO allows you to cancel or change your transfer via email up to 24 hours before the scheduled pick up time. The cancellation must be in writing and sent to If you cancel or change the car within 24 hours of your schedule pick-up time you will be charged for the full price of the ride. We ask you to inform us of any changes in your schedule in advance so we can avoid unnecessary charges.

Stretch Limousines, Vans and SUV vehicles:

AFG MELBOURNE LUXURY LIMO allows you to cancel or change your transfer via email up to 24 hours before the scheduled pick up time. The cancellation must be in writing and sent to After the 24 hour period you will be charged the price of the ride, The Vehicle Hourly Minimum (Most Cases 3 Hours). If you cancel or change the car after the 24-hour period or cancel on-location you will be charged for the full price of the ride. For School Formals And Weddings bookings you will Lose Your Initial Deposit If you Cancel At Any Time, no grace period applies. When you place a reservation you prevent us from accommodating other individuals that are in need for the same service you requested, especially in the school formal, wedding and busy holiday season.

Any damages Resulting From Your behaviour:

AFG MELBOURNE LUXURY LIMO will charge you (as a client) or (as a passenger) the cost of cleaning the vehicle as result of you or your passengers damaging or creating a mess in the vehicle . You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition as well as any additional bookings lost due to the mess you created. You will be notified before we charge your credit card. You also agree to pay for all and any damages to our vehicles arising out of, or in any way connected with you or your authorized party. regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether AFG MELBOURNE LUXURY LIMO was given actual or constructive notice that damages were possible. Including but not limited to burnt seats, any technical or mechanical failure to the equipment inside the vehicle, missing items, or any body damages to the outside of the vehicle during your or your authorized party accommodations.

Credit Card Transactions:

We charge your card on the day of the ride or depending on our billing cycle. If you have made an online booking and submitted your credit card details to AFG MELBOURNE LUXURY LIMO, you have agreed to be charged after the service is complete via your credit card. If you prefer to paycash ,thatmoney can be considered as payment.


For Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt, unless we receive a written objection within 30 days from the invoice date in writing. Copies of the vouchers under dispute should be emailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and none refundable.

For Individual accounts and personal profiles, All charges applied to the customer’s credit card will be considered correct. unless we receive a written objection within 30 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be emailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and none refundable.

All disputes should be forwarded to our billing department in writing to

Collection Fees:

You agree to pay all legal counselling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in case of non-payment

Payment Due Date:

For Corporate clients with established corporate accounts (Meeting the $700 a week minimum usage requirements), All payments should be received no later than 10 days from the invoice date. Payments not received within the time frame allowed shall occur interest charges added of 15% yearly or 1.2% monthly.

For Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.

Wait Time:

A 30 minutes for domestic (50 minutes International) grace period is allowed following the reported flight arrival time for Inside Pickups only when Meet & Greet Service is requested.

A ten (10) minute grace period is granted for all other pick-ups.

AFG MELBOURNE LUXURY LIMO monitors all domestic and international flights on arrival, extra billing charges start after the grace period allowed from the official time of arrival (ETA).

For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins at the scheduled pick-up time.


All round trip tolls are billed to the customer depending on the route chosen. AFG MELBOURNE LUXURY LIMO will charge for all round trip tolls to and from the designated destination. Tolls charges are reimbursed to the driver. AFG MELBOURNE LUXURY LIMO collect the tolls only, We don’t charge them. Tolls are not included in any quoted prices, they will be charged separately.

Parking fee:

All parking fees and other airport regulatory fees are additional. We collect those fees and reimburse the driver. We do not charge them.

Meet & Greet:

AFG MELBOURNE LUXURY LIMO Meet and Greet Airport Service is offered at no charge, if requested by the client, however parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated car location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 50 minutes free for international flights from the adjusted arrival time.


AFG MELBOURNE LUXURY LIMO recommends that parents get their own BABY SEATS however we can provide one for an additional $20 (please include that when you place your reservation). Please inform us of the age of the baby during the reservations process, please note that we can fit two baby seats per sedan car and three baby seats per vans.


AFG MELBOURNE LUXURY LIMO does not apply any MANDATORY Tips nor any HIDDEN FEES to it’s clients however a tip can be given separately to the driver upon the customer’s discretion and content. Tips can be given to the driver in cash or added to the invoice upon the customer’s discretion and satisfaction.


AFG MELBOURNE LUXURY LIMO utilises subcontractor drivers. Although all our drivers are screened and checked for industry best practice, AFG MELBOURNE LUXURY LIMO is not responsible for their (drivers) actions. AFG MELBOURNE LUXURY LIMO insists that they all have the relevant insurances /registrations and appropriate licences but it cannot guarantee currency and validity. AFG MELBOURNE LUXURY LIMO will Assist the customer in following up any damages caused by drivers.


A 25% surcharge will be added to all transfers (except special event transfer) between the hours of 11pm and 5.00am (subject to change without notice). This will be advised to you by our staff members before confirming the booking. If you disagree with the price quoted, the booking can be cancelled via email to us 24 hours before the transfer without any cancellation charges.


All additional stops taken during the transfer and not mentioned in the original booking will be charged accordingly. The driver may agree to do the additional stop if requested by the client and has the time to cover it, however will not discuss payment as all charges are taken care of by the office.


We will do our best to allocate the vehicle type requested for the transfer. However, for any unpredictable reason, if the vehicle is unavailable for the requested time of pick up, we will provide a suitable vehicle to perform the transfer. The transfer cost will be amended accordingly but no higher than the quoted price.


Our drivers can only monitor one flight. If passengers are to be picked up from two separate flight additional waiting and parking time charges will apply. This should be mentioned on the special instructions at the time of booking.

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